Terms & Conditions

Welcome to Rayah Store. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.

Please read them carefully before using our website or placing an order.

General Terms

Use of Our Website

• You must use our website for lawful purposes only.
• You agree not to misuse, damage, disrupt, or attempt to gain unauthorized access to our website.
• We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary.
• We may update or modify these Terms & Conditions from time to time.

Products & Services

Product Information

• We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.
• Product colors and appearance may vary slightly depending on your device or screen settings.
• Product availability may change without notice.
• We reserve the right to correct errors, inaccuracies, or omissions on our website.

Product Availability

• Some products may be available only while stocks last.
• If a purchased product becomes unavailable, we may contact you regarding an alternative solution.
• We reserve the right to discontinue products at any time.

Pricing & Payments

Product Prices

• All product prices are displayed on our website in the applicable currency shown at checkout.
• Prices may change without prior notice.
• Any applicable delivery charges will be displayed during checkout.

Payment

• Orders must be paid using the payment methods available at checkout.
• By submitting payment information, you confirm that you are authorized to use the selected payment method.
• Orders may be subject to verification before processing.

Orders

Placing an Order

When you place an order with Rayah Store:

• You agree to provide accurate and complete information.
• You are responsible for reviewing your order before completing your purchase.
• An order confirmation does not necessarily guarantee that the order will be fulfilled.
• We reserve the right to cancel or decline an order where necessary.

Order Cancellation

• You may request cancellation as soon as possible after placing an order.
• Cancellation may not be possible once an order has been processed or shipped.
• If an order has already been dispatched, our Return & Refund Policy may apply.

Shipping & Delivery

Delivery Information

• We currently focus on delivering orders within the United Arab Emirates.
• Estimated delivery times are provided for guidance and are not guaranteed delivery dates.
• Delays may occur due to weather, public holidays, courier issues, incorrect address information, or circumstances beyond our reasonable control.
• For more information, please review our Shipping Policy.

Returns & Refunds

Return Policy

Our returns and refunds are governed by our Return & Refund Policy.

• Eligible returns must meet the conditions stated in that policy.
• Certain products may not be eligible for return.
• Damaged, defective, or incorrect products should be reported as soon as possible.
• Refunds are subject to review and approval.

Intellectual Property

Website Content

All content available on Rayah Store, including:

• Logos
• Brand names
• Product images
• Graphics
• Website designs
• Text
• Product descriptions
• Other original content

may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without appropriate authorization.

User Conduct

Prohibited Activities

When using our website, you agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with website security or functionality
• Introduce malicious software or harmful code
• Access areas of the website without authorization
• Copy or reproduce website content without permission
• Use automated systems to collect website information without authorization
• Provide false or misleading information

Third-Party Services

External Providers

Our website may use third-party services, including payment providers, shipping companies, analytics services, and other technology providers.

• Third-party services may have their own terms and privacy policies.
• Rayah Store is not responsible for the independent policies or practices of third-party services.
• Your use of third-party services may be subject to their applicable terms.

Website Availability

Service Interruptions

We aim to keep our website available and functioning properly. However:

• We do not guarantee that the website will always be available or uninterrupted.
• Temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our control.
• We may modify, suspend, or discontinue parts of the website when necessary.

Limitation of Liability

Use of Our Website

To the extent permitted by applicable law:

• Rayah Store will not be responsible for losses resulting from circumstances outside our reasonable control.
• We are not responsible for temporary website interruptions or technical issues beyond our control.
• Product use should always follow the manufacturer's instructions and applicable safety guidance.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such limitation is not permitted under applicable law.

Privacy

Protection of Your Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Governing Law

Applicable Laws

These Terms & Conditions are intended to be governed by the applicable laws and regulations of the United Arab Emirates.

Any disputes will be handled in accordance with applicable UAE laws and regulations and by the appropriate competent authorities or courts.

Changes to These Terms

Updates to Our Terms

We may update these Terms & Conditions when necessary to reflect changes to:

• Our business
• Our products or services
• Website functionality
• Applicable laws or regulations
• Our business practices

Updated terms will be posted on this page with a revised Last Updated date.

Contacting Rayah Store

Questions About These Terms

If you have questions regarding these Terms & Conditions, you may contact Rayah Store through the support or contact options available on our website.

Agreement

Your Acceptance

By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Rayah Store — Modern Choices for Everyday Life.