Shipping Policy

At Rayah Store, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store within the United Arab Emirates (UAE).

Order Processing

Processing Time

  • Orders are typically processed within 1–3 business days after payment is successfully confirmed.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During promotions, holidays, or periods of high order volume, processing may take slightly longer.
  • You will receive order-related updates using the contact information provided at checkout.

Shipping & Delivery

Delivery Across the UAE

  • We currently offer delivery within the United Arab Emirates.
  • Standard delivery generally takes 2–5 business days after your order has been processed.
  • Delivery times may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
  • Remote or less accessible areas may require additional delivery time.

Estimated Delivery Time

Order Processing: 1–3 business days
Standard Delivery: 2–5 business days
Estimated Total: Approximately 3–8 business days

These are estimated timeframes and are not guaranteed delivery dates.

Shipping Charges

Delivery Fees

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
  • Any free-shipping promotions will be clearly stated on our website.
  • Additional delivery charges may apply to certain locations or special delivery requirements.

Order Tracking

Tracking Information

  • When tracking is available, you may receive tracking information once your order has been handed over to the delivery partner.
  • Tracking information may take some time to become active after the shipment is created.
  • You can use the provided tracking details to monitor your shipment's progress.

Delivery Attempts

Receiving Your Order

  • Please ensure that your shipping address and phone number are accurate when placing your order.
  • The delivery courier may contact you to arrange or confirm delivery.
  • If you are unavailable when delivery is attempted, the courier may make another attempt or contact you to arrange a suitable delivery time.
  • Repeated unsuccessful delivery attempts may result in the order being returned to the sender.

Incorrect Shipping Information

Customer Responsibility

  • Customers are responsible for providing accurate shipping information during checkout.
  • If an incorrect or incomplete address is provided, delivery may be delayed.
  • Additional delivery charges may apply if a shipment needs to be redirected or reshipped due to incorrect information provided by the customer.

Delayed Orders

Unexpected Delays

While we work with delivery partners to provide timely delivery, certain circumstances may cause delays, including:

  • Severe weather conditions
  • Public holidays
  • High order volumes
  • Courier delays
  • Incorrect or incomplete address information
  • Unforeseen logistical issues
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, we will work to help resolve the issue as quickly as reasonably possible.

Damaged or Missing Packages

Damaged Items

If your package arrives visibly damaged, please inspect the contents as soon as possible.

  • If the product is damaged, please follow the instructions in our Refund & Return Policy.
  • Providing photos or other relevant information may be required to help us assess the issue.

Missing Deliveries

If your tracking information indicates that your package has been delivered but you have not received it, please check with household members, building reception, security, or other appropriate locations first.

If the package is still missing, please contact us through the available support options on our website so we can assist you.

Changes to Orders

Before Shipment

If you need to change your shipping information after placing an order, please contact us as soon as possible.

  • We will try to accommodate changes before the order is shipped.
  • Once an order has been dispatched, changes may no longer be possible.
  • Additional charges may apply for certain changes after dispatch.

International Shipping

Current Shipping Coverage

  • Rayah Store currently focuses on deliveries within the UAE.
  • International shipping is not currently guaranteed or available for every destination.
  • If international shipping becomes available, the applicable destinations, charges, and delivery times will be displayed on our website.

Policy Updates

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping partners, or business practices.

Any updates will be posted on this page with the revised Last Updated date.

Our Commitment

Reliable & Convenient Delivery

At Rayah Store, we aim to provide a smooth delivery experience from checkout to your doorstep.

We appreciate your trust and look forward to delivering products that make everyday life smarter, easier, and better.

Rayah Store — Modern Choices for Everyday Life.